Frequently Asked Questions
Shipping & Delivery
What are your shipping times?
Do you offer free shipping?
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your delivery in real-time.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on your location and order weight.
Product Information
Are your henna products 100% natural?
Yes! All our henna products are made from 100% natural ingredients. We never use PPD (para-phenylenediamine) or any harmful chemicals. Our products are tested and certified safe for skin application.
How long does henna last?
Henna stains typically last 1-3 weeks depending on the area of application and aftercare. Hand designs tend to last longer (2-3 weeks) while designs on other body parts may fade faster. Following our aftercare instructions helps maximize longevity.
How should I store my henna products?
Unopened henna cones can be stored in the freezer for up to 6 months. Once opened, use within 24 hours for best results. Henna powder should be stored in an airtight container in a cool, dry place and can last up to 2 years.
Can I use henna if I have sensitive skin?
Our natural henna is generally safe for sensitive skin. However, we always recommend doing a patch test 24 hours before full application. Apply a small amount to your inner arm and wait to ensure no reaction occurs.
What color will the henna be?
Natural henna produces a reddish-brown to deep brown color. The final shade depends on your skin tone, application time, and aftercare. The color develops over 24-48 hours after application.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unopened products in their original condition. Due to the natural nature of our products, opened items cannot be returned for hygiene reasons.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number. We’ll provide you with a return authorization and instructions. Return shipping is free for defective items; customer returns may incur a small shipping fee.
Can I exchange a product?
Yes! If you’d like to exchange an unopened product for a different item, contact us within 30 days of purchase. We’ll arrange the exchange at no additional cost.
What if my product arrives damaged?
We take great care in packaging, but if your product arrives damaged, please contact us immediately with photos. We’ll send a replacement right away at no charge.
Payment & Ordering
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Is it safe to shop on your website?
Absolutely! Our website uses SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.
Can I modify or cancel my order?
You can modify or cancel your order within 2 hours of placement by contacting our customer service. After this window, orders are processed and shipped quickly, so changes may not be possible.
Do you offer bulk or wholesale pricing?
Yes! We offer special pricing for bulk orders and wholesale customers. Please contact us at [email protected] for more information about bulk rates.
Usage & Application
How do I apply henna?
For henna cones: Snip the tip, test the flow on paper, then apply in your desired design. For henna powder: Mix with lemon juice or tea to form a paste, let it sit for 6-12 hours, then apply. Detailed instructions come with each product.
How long should I leave henna on?
For best results, leave henna on for 4-6 hours or overnight. The longer you leave it, the darker the stain will be. After removing the dried paste, avoid water for 12-24 hours for maximum color development.
What aftercare oils do you recommend?
Our specially formulated aftercare oil is perfect for protecting and darkening your henna design. Alternatively, natural oils like coconut oil, eucalyptus oil, or olive oil work wonderfully. Apply 2-3 times daily for the first few days.
Can I use henna on hair?
While our products are safe and natural, they’re specifically formulated for body art. For hair applications, we recommend using products specifically designed for hair henna, as they have different formulations and processing requirements.
